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good morning and welcome to todays elearning series for service-oriented IT today well be focusing on change and release management this is session 10 we have one more session left in the series and then well be moving on to other topics of interest to our audience our e-learning format as always as a panelist discussion on key considerations related to todays topic which again I mentioned its change in release management really I will be focusing on a discussion around minimizing the impact of changes to services and making sure that were keeping customers happy at the end of the day that is really our focus so lets introduce our panelists Pierre sure my name is Pierre Paquettes Im a CTO here at rap technologies my background is is technology and and working with customers to get the most out of the tools theyve got over the last 10 15 years had it has been in the ITM and ITSM space working on all aspects again in that area from loading data deploying tools to working out r