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all right [Applause] [Music] welcome back now were going to take a look at the arbitration checklist the purpose of the checklist is to help you execute the arbitration process properly from start to finish so lets get into it step one you have to obtain no agreement so like I told you guys before in previous lessons if they dont have an arbitration agreement you cannot arbitrate that company they must have an arbitration agreement in order for you to arbitrate them otherwise you have to try to get them to agree in writing to agree to go to arbitration so we did a video lesson on how to find the arbitration agreement in one of the previous lessons so you want to pretty much run through that lesson if youre still not sure how to find it but to quickly want to do it you can get it from the Creditor directly by calling and asking for it if you have your original copy thats always the best copy you can either find it on this dfpb if its a credit card agreement or through ADR Library