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The consumer watchdog, Executive Yen, is addressing a surge of complaints about gift certificates and is drafting new regulations to enhance consumer protection. Key changes include banning expiry dates on gift certificates and capping refund fees at 3% of the certificate's balance. These rules are set to take effect in June. Gift certificates, often used for deals at hotels and restaurants, have led to approximately 200 complaints yearly. The Department of Consumer Protection is focusing on defining these rules specifically for the restaurant, accommodation, and retail sectors. Consumers have welcomed this initiative, viewing it as a positive step toward better protections.
