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The tutorial introduces a feature in version 11-0 of the software that allows administrators to modify the duration of a service agreement after it has been sold. It specifically addresses scenarios that arose in 2020, such as customers needing to extend agreements due to the coronavirus or those who cancel shortly after purchase. To change the service agreement dates, users can navigate to the customer record, click 'edit,' and then adjust the start and end dates as needed. This flexibility enables administrators to update agreements based on various situations, such as cancellations or a desire for shorter terms.