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The executive yen's consumer watchdog reports a surge in complaints regarding gift certificates and is drafting new rules for consumer protection. Key changes include banning expiry dates on gift certificates and capping refund fees at 3% of the balance. These rules are set to take effect as early as June. Gift certificates, popular for deals at hotels and restaurants, have caused significant consumer frustration, with the department receiving up to 200 complaints annually. Officials are clarifying regulations for gift certificates in the restaurant, accommodation, and retail sectors. Consumer advocates view these reforms as a positive development. Additionally, the Department of Consumer Protection plans to enhance safeguards on escrow agreements.
