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[Music] in this procedure youll learn to schedule a new patient and determine the urgency of his or her visit thank you for calling dr. Martins office this is Claudia how may I help you first obtain the patients full name date of birth and contact information hi miss black are you a new patient great lets schedule an appointment for you to come in and see dr. Martin I need to get some information from you if thats okay verify the spelling and other details especially if you have trouble hearing the patient can I have the spelling of your first and last name okay so its Irma isin indigo Arvin Romeo and if he or she was referred by another provider you might need to request additional information from that office and the provider in your office will want to send a consultation report after the patients visit howd you hear about dr. Martin okay and what is it that youre coming in for determine the patients chief complaint and when the symptoms began and when did these symptoms s
