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In the tutorial, version 11-0 of the software introduces the feature to administratively change the time period of a service agreement after it has been sold to a customer. The speaker demonstrates this by accessing a customer record with a service agreement dated from November 5, 2020, to 2021. The ability to modify service agreement dates is highlighted, particularly in response to circumstances like cancellations, often experienced during 2020 due to the coronavirus. Users can easily edit the start and end dates of the agreement by clicking the edit button, allowing for flexibility in situations like customer cancellations or adjustments to contract lengths.
