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hello everyone and welcome to the five cs of service catalog management my name is julie moore and im the president of mind the itgap im excited to bring this topic i was asked by the people there at brighttalk to provide something a little bit different from the perspective of service catalog management and i think the the fit for this is is a really good thing because uh service catalog the process or you know the creation of a catalog has a way of changing an it organization permanently meaning that prior to kind of developing this service orientation were kind of you know a little distributed not so focused in our efforts and not focused on the outcomes that were providing to the business and so along with any type of service catalog initiative comes a lot of different changes and so what i wanted to do in this presentation was to kind of highlight some of the things that change along with the introduction of a service catalog so that as you begin looking at implementing a serv