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[Music] and so because really and truly when were when the front counter the front house folks are documenting a ticket theyre really telling the story of how things transpired and were going to be writing an sop on this one and so ive already kind of have begun the process on that [Music] and you know ive got the the big why you know why and this is to standardize the way that we document an invoice whos going to be responsible which would be all of the front house staff the owner general manager service advisors anybody thats billing out a ticket right or dealing with customers um and then you know what are the key elements of the procedure you know for me ive got you know that it needs to be descriptive and informative for the customer in the business um it also rather [Music] kind of serves as protection right uh so i got the old cya and then you know we want to have basically listed steps in order of telling to tell and so ive got number one here and this is kind of somet