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YOU HAVE 25,000 ORGANIZATIONS. THIS IS ABOUT CUSTOMER EXPERIENCE AND USE OF AI. HOW HAVE YOU BEEN FOLDING GENERATIVE AI INTO THAT OFFERING? GUEST: WE CATER TO THOUSANDS OF ORGANIZATIONS AROUND THE WORLD THAT ARE SERVING CONSUMERS AND WE OPERATE IN THE SPACE OF CUSTOMER SERVICE. WE OFFER THE PLATFORM ORGANIZATION WHEN IT COMES TO PROVIDING SERVICE TO CUSTOMERS. WHAT AI BRINGS TO THE CUSTOMER SERVICE DOMAIN IS A GAME CHANGER. THIS INDUSTRY HAS BEEN STRUGGLING WITH THREE IMPORTANT THINGS. FIRST IS THE LACK OF SKILLED LABOR. THE ABILITY TO MAKE DECISIONS AT A FAST VELOCITY AND MASS PERSONALIZATION AT SCALE. THAT IS EXACTLY WHAT AI CAN DO TO THE INDUSTRY, BUT THERE IS NOTHING GENERIC ABOUT WHAT AN ORGANIZATION NEEDS WHEN IT COMES TO AI. THIS IS WHERE OUR COMPANY COMES INTO THE PICTURE. CAROLINE: YOU ARE SEEING GROWTH POSTING 25% IN THE CLOUD REVENUE PART OF THE GROWTH, BUT ARE YOU WORRIED ABOUT COMPETITORS? IF EVERYONE STARTS BEING AN AI SPECIALIST. THIS WEEK ALONE, WE HAVE HAD IBM , SLACK