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now that nick has created custom attributes he needs to build a template where they will be displayed in either a task ticket service request incident problem or change request form from the manage menu select tools then the Service Desk channel button and then select custom ticket attribute templates best practice is to always start by clicking on the create new button to ensure that you are not overriding a previously configured template choose related to form and give the template a name click on the apply changes button to continue select from the previously created attributes the attribute will then be specified under a section header you can use the section header that you have created or use one from the list set the attribute default value if one was not chosen when the attribute was created the unit specifies the unit measurement such as gb for gigabyte the attribute type and possible values were defined when the attribute was created the two check boxes at the bottom make us
