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The importance of customer satisfaction is highlighted by the statistic that 82% of US consumers stop doing business with a brand due to poor customer service. This can have a negative impact on your business, leading to lost customers, decreased sales, and lower employee morale. To ensure customer satisfaction, collecting feedback at every touchpoint is key. Customer satisfaction surveys, like those created with ProProfs Survey Maker, help gather actionable feedback quickly and easily. ProProfs allows for customization and reporting, making it a versatile tool for creating effective surveys.
