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okay so keep going our service management now were pretending were linda and we actually uh well take a look at our task list uh you know which shows the service order that i need to work on and uh and so from the task list i will go into the actual document showing the header and lines so the service order and here we have the surface computer that needs to be repaired so i take a look at the status of that what is wrong i find the service computer by the serial number inside the company so i actually found it i changed the status to in process so i let everybody know that im actually working on it and that could be you know timed as well so we know the response timing so it was pending and its in process and then i work on it and i find out that you know the power supply was broken so i go into the the service item or the service order worksheet and so theres a worksheet for each one of the lines theres a worksheet because youre working on each one of the service items that a