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hey this is scott colwell from partner i t today showing just how easy it is to make a service in dwpa and jumping right in lets take a look at what well be creating today a very simple software install service were just requesting for a software install we can see were grabbing the users name a bit of information about their computer what software package they want and a business justification didnt say it was a good one and when you click the service request we can notice a few things about this service uh for one were waiting on an approval so we dip in we see that were waiting for an approval so this service does have approvals and of course that leverages the approval engine in in your remedy system and once its approved we see that it is approved and also that a work order is created inside your remedy system so weve got a fulfillment record working and this request is just going to sit there and wait until someone actually works the request and once that request is co
