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hello and welcome to this video how to cancel your permit this video will show you a step-by-step guide on how this is achieved once logged onto your account scroll down to you see the section my orders this will show you the active permits your account holds select the permit you wish to cancel and then scroll down to the bottom of the page until you see a red button that says cancel a window will appear to show you the refund amount that is due and the cancellation date press update and a pop-up window will appear to notify you of the changes being made to your account please note a permit cannot be reinstated once it has been cancelled when you are happy press yes in your activity log it will show you your cancellation date and your refund date will be shown all refunds will be returned within 14 days to the original method of payment a refund amount is calculated on how many full calendar days remain on the permit an administration fee is payable per permit cancelled no refunds wil