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all in our last session you mentioned service delivery management relationship management and contract administration can you explain this areas in detail sure let me explain service delivery management first service delivery management is about ensuring that contracts are executed as agreed this is a service that you deliver to your stakeholders you need to inform your stakeholders that contract execution is on track and risks are under control and if not what will be the course of action this is the most important information the stakeholders need to know service delivery management is about performance measurement issue management and risk management