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hi there welcome to practice better in this video i will show you how to create a cancellation or rescheduling policy within the system and share it with your clients having a policy in place is a great way to ensure clients dont cancel last minute and to reduce your no-shows within your cancellation policy you can give yourself enough time to fill vacant slots achieve fairness for other interested customers and to set up clear expectations for your clients there are a couple of different ways you can set up a cancellation policy first go to my practice disclaimers here you can set up a policy and attach it to your service by going to my practice my services under the terms and conditions section you will see all disclaimers youve set up keep in mind with this option you cannot collect a client signature or acknowledgement if you need a client signature acknowledgement of your policy i recommend setting up your policy within a form or waiver you can manually send the form to your cli