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The text explains how the user followed a video tutorial to persistently ask a DocHub customer support representative to cancel their subscription without a fee. Initially skeptical, the user tried it and successfully cancelled the subscription without incurring any charges. The virtual assistant directed them to the page for cancelling, but the user still had to pay the early cancellation fee. The conversation with the actual customer support representative started with a greeting and the user explained they couldn't afford to pay the fee, ultimately leading to the successful cancellation of the subscription.