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Getting a read on customer satisfaction can be challenging due to polarized reviews. Many customers leave feedback only when they are extremely satisfied or very disappointed, making it hard to gauge the overall sentiment. For example, one review may praise a dish as the best ever, while another may criticize it severely. This pattern reveals that most customers fall somewhere in between, often experiencing a decent meal without feeling compelled to share their thoughts. To truly understand customer satisfaction, businesses need strategies to encourage feedback from those with moderate experiences.
