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[Music] when customers canceled on the same day as their appointment we can use the late cancellation feature this allows us to remove their appointment from the calendar and to generate any cancellation fees that might be in place in this example Claire Thompson calls Ojai salon to cancel her appointment at the last minute lets right-click Claires appointment and select cancel appointment from the list of options the cancel appointment box will appear prompting us to select a cancellation reason first then we will have the option to charge the customer either now or later by clicking the appropriate late cancel button in this example we will charge Claire later so well click the late cancel charge later button this appointment is now removed from the calendar and the time slot will become available to be filled by another customer
