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[Music] to evaluate a training program a company must decide how it will determine the program effectiveness that is it must identify what training outcomes or criteria it will measure the six categories of training outcomes reaction outcomes learning or cognitive outcomes behavior and skill based outcomes effective outcomes results and return on investment reaction outcomes refer to trainees perceptions of the program including the facilities trainers and content reaction outcomes are typically collected via questionnaire completed by trainees cognitive outcomes are used to determine the degree to which trainees are familiar with the principles facts techniques procedures and processes emphasized in the training program self assessments refer to the learners estimates of how much they know or have learned from training skill based outcomes are used to assess the level of technical or motor skills and behaviors skill based outcomes include acquisition of learning of skills skilled lear
