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hello my name is matthew and im your virtual advisor my role is to troubleshoot and fix issues with terminals specifically ones that cause interruptions in processing those are the most urgent and frustrating i talk with a lot of people just like you who sometimes get intermittent problems when trying to process a card transaction these problems can happen for a lot of different reasons but a little trick ive learned over the years might save you a lot of time and expense you should be watching this video if youre having problems with transactions not going through especially when it appears the cards not being read now usually this means that your card terminals card reader isnt picking up information off the card when its being swiped it could mean that the magnetic stripe on the card is bad so check that too but if the card looks new and the mag stripe is fine try this technique this is a way to clean the card reader to eliminate it as the source of your communication problem
