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hey there louis akabelis here thanks for stopping by in this tutorial im going to show you how you can close an incident in servicenow now before we get started if you find this tutorial helpful please hit that thumbs up below and be sure to subscribe to stay up to date on the latest tutorials that i publish now lets go ahead and lets get started all right now you can see here that i have an incident record open and you can see that i have a bunch of different fields displayed ill just scroll down here and you can see work notes and some tabs etc now a very important note before you try to close an incident or a ticket in service now you want to make sure that youre on the view that displays the tabs related records and more importantly resolution information now if you cannot see these tabs what you want to do is you want to click on the hamburger navigation menu and specifically you want to right click on this and then you want to click into view and you want to make sure youve
