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[Music] hi everyone I'm Ricardo and I have world's best friends improve their consumer experience in the previous videos which are also in the description we have learned what customer feedback release and why it is so important for your business in this video we will learn how to analyze such a pre-show source of information and extract insights then may dramatically improve your performance in the market as previously discussed the term consumer feedback refers to the information that comes directly from customers and is about the satisfaction or dissatisfaction that they experience regarding a certain product or service the other video explained the importance in the role that concern feedback plays in business decision making in this video I would like to explain the value behind volunteer and generated consumer feedback voluntarily generating consumer feedback is all the information about a product service brand or company that users express without any sort of inducement used by...
