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- [Narrator] Because you know that improving health care quality is important, you monitor a lot of information. You also collect CAHPS patient experience survey results, which tell you how well your organization is meeting the needs of patients. But how can you use them to improve patients experiences with care? Just follow the path. First, compare your CAHPS survey scores to other health care organizations. Then look at how your CAHPS scores are changing over time. Now, identify your priorities. Confirm your findings by reviewing other sources of information. Then try to figure out whats actually happening with patients and why. Finally, brainstorm with staff to identify the best strategies for improvement. Thanks to your CAHPS survey results, you now know where to invest your efforts. The CAHPS Ambulatory Care Improvement Guide can help you get started. Learn more at ahrq.gov/cahps.
