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very very welcome to this video online space exercise customer service in this video were going to focus on service level agreements and what are they lets have a quick look and lets start off by actually seeing example how this looks like if youre not familiar with how to create cases and what they are and what is Dynamics three speed type customer service I recommend you watch my video on Daniels 365 customer service to give get a high level overview but for this one Im going to create a new case with a title delivery issue right that the title doesnt matter whats what matters is what we set up as SLA and and as sort of two Logics if I create in one case Im going to use a customer who who has less annual revenue um so they are a smaller clients uh for for this company and the second thing is Im going to use someone more than 100K Revenue so Ill start off with using someone who has a lower revenue for me and they have a nice layer of 10 days so the case needs to be resolved
