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[Music] hey im hannah and i work for a human centered design company called belvista studios i am going to be talking about our human centered design for healthcare activities there are 10 activities that will help you to better serve your patients and improve your healthcare service so each of these activities are human centered design focused it will help you empathize with your patients understand their context and improve your service or design a service that meets their needs and expectations so you can download the human centered design for healthcare activities mindmap by checking out the link below check it out click the click gives you the 10 activities and instructions on how to complete each of those activities what im going to do in this video is im going to focus on patient surveys and give you a little bit of insight into how you could do patient surveys within your service so patient surveys enable you to gain insights from your patients what youre going to do is yo