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How to bold ink in the Software Maintenance Agreement Template

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The software maintenance agreements (SMA) are essential for maintaining the software's up-to-date status. Each installation of Millennium Ultra includes an SMA: a two-year pre-licensed version for the Millennium Pellis Kit, and a one-year included SMA for the onsite engineered version. After this period, additional SMAs can be purchased. The SMA offers benefits to end-users, dealers, and OEMs by providing technical telephone support and automatic updates and upgrades throughout the year. It is included with every new software purchase at no additional cost, emphasizing the importance of maintaining software to ensure continued functionality and support.

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What is a software maintenance agreement?

A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.

What does software maintenance include?

Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.

What are the 4 types of software maintenance?

There are four types of software maintenance: Corrective Software Maintenance. Adaptive Software Maintenance. Perfective Software Maintenance. Preventive Software Maintenance.

What is included in a maintenance contract?

A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the products continued satisfactory operation.

What is a software support agreement?

This is a short-form software support contract. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software.

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