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A Service Level Agreement (SLA) is a written contract that specifies the minimum service level expected from a service provider. It differs from Key Performance Indicators (KPIs), which measure the provider's performance against set targets. SLAs outline the minimum service standards and define the actions to be taken if these standards are not met, often including monetary compensation for the client to cover losses from underperformance. Regular monitoring of SLAs ensures that performance is tracked and any necessary corrective measures are implemented. For further insights into KPIs, viewers are encouraged to check another video on the Channel.
