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[Music] lets take a look at employee surveys companies want to know how their employees and customers feel about them and they agree that they should conduct surveys more than once a year by waiting salon feedback is often no longer relevant survey feedback is an organizational development technique that uses a questionnaire to gather data thats used for the basis of change the survey feedback technique is commonly used to measure organizational climate or morale which is a measure of job satisfaction based on the results the organization may set up training programs some of the things that an organization may have a climate problem might include high rates of tardiness absenteeism or turnover when employees have many complaints talk about unionization or striking they lack pride in their work in the organization may have a climate problem that should be corrected organizational climate is measured in the same way that job satisfaction is survey feedback is the most common approach b