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Employee surveys are essential for understanding the sentiments of employees and customers, and companies should conduct them more frequently than annually for relevant feedback. The survey feedback technique utilizes questionnaires to gather data that informs organizational change, often measuring climate or morale as indicators of job satisfaction. Identifying organizational climate issues may involve observing high tardiness, absenteeism, or turnover, as well as employee dissatisfaction that may lead to unionization or strikes. Such problems indicate a lack of pride in work and suggest that corrective actions, like training programs, are necessary. Overall, survey feedback is the primary method for assessing both organizational climate and job satisfaction.
