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[Music] okay i think were going to go ahead and get started today were going to be talking about understanding the work comp settlement process in the state of missouri and ill be explaining some detail in that what i also would like to do is first introduce myself my name is lynn peoples im with missouri employers mutual im a field service manager and ive been with the company for about seven years and i have multiple years of claims experience actually been fortunate enough to be in kansas city for quite some time through my whole claims career what id like to do is present this information to you and hopefully go through the process so you can ask questions were going to try to take a break at about 15 minutes and 30 minutes into the presentation to ask answer any questions that you have i also wanted to explain my role as a field service manager uh there are three of us that do the field service manager function within ame am theres i take car