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Mr Mayor every year councils across Victoria conduct a community satisfaction survey by an independent research organization amongst residents to better understand how we are delivering on our key services and importantly show us how we can improve Im delighted to see from the results of the Frankston city council has once again achieved a fantastic result in terms of our community satisfaction so they better in fact than the average for councils across our region we scored highly in the areas of customer service Planning and Development governance and Learning and Development and services and facilities in fact there are overall satisfaction sits at 7 out of 10 which continues to be above the long-term average since 2012 and is almost 30 percent higher than our schools back in 2018. we have put a real concentrated effort into all areas and its great to see that you our community are seeing the results you rated us better this year in a number of service areas including public toilet
