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[Music] my names uh Ben Drew Im a technical service desk manager here at ESP at ESP we have different locations where we actually host a service desk we have reading as the main headquarters we have a service offering in Trinidad and the new office we just opened up in Pune in India we have three main service desk offerings we have a hybrid model we have a dedicated support model and then a hybrid leveraged support model we use industry-leading Technologies to make sure that we are adaptable to our customers and make sure that we are providing the best possible support dedicated to those individuals the main focus of the ESP service desk is like every customer that that comes our way so any customer that comes to us with any issues that we have we will make sure we have the right people in the right places to provide them the best I.T support that we can [Music] foreign
