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In this video tutorial, we explore service level agreements (SLAs) by discussing what an SLA is, the key features of SLAs, and common issues that arise during implementation in projects or operations. An SLA is a document that outlines the services provided, performance levels, consequences for not meeting those levels, dispute resolution, and performance monitoring. Whether as consumers or professionals, we are likely to encounter SLAs in various contexts, such as using web services or in operational roles. Performance is a key focus in SLAs, defining the standards to be met and the processes for managing them.
