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In this video, the speaker, Freya from Cassandra Ninja, discusses customer satisfaction as a key metric in call centers. She explains that customer satisfaction is a measure of how satisfied customers are with the service provided over the phone. Freya shares her personal experience and tips on how to improve customer satisfaction. This video aims to help call center agents understand and excel in handling customer satisfaction as a metric. Subscribe to her channel for more tips on surviving the call center lifestyle.
