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hi my name is david cota founder of prop m inc the professional property management company were a high tech company its important that you learn how to handle and take care of maintenance requests like a champion bottom line establish the rules upfront if thats what the owner lets talk with the owner about whats the reserve should there be 100 200 300 500 of reserves in an account thats specially designed to take care of maintenance for your property so reserves important what are the rules who are we going to use are we going to use the homeowners vendor or were going to use our vendor keep in mind we do not up charge for maintenance and we actually negotiate lower rates for you so you want to use our vendors where we have leverage theyll jump through hoops for us in case theres an emergency or someone or something that needs to get taken care of immediately the other thing is encourage our tenants to submit maintenance requests online it really protects them because they ty