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Blackout Software Maintenance Agreement

Blackout Software Maintenance Agreement

Aug 6th, 2022

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How to Blackout Software Maintenance Agreement

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A Software Maintenance Agreement (SMA) is akin to an extended warranty for software, enabling upgrades, version migration, and ongoing development. Key benefits include access to the latest releases, ongoing software improvements, version compatibility with clients and suppliers, and unlimited technical support. Although technical support is available without an SMA, it incurs a fee of $150 per issue. To order an SMA upgrade, you need to provide a purchase order after receiving a quote. The SMA is delivered in a kit containing a pen, USB flash drive, agenda book, and additional resources on the flash drive. Updates are typically sent out within about a week of order confirmation.

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