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In this video, we explore effective strategies for conducting telephone consultations in healthcare. As phone consultations become more common, they provide a convenient means for patients, especially those with mobility issues, to receive care and advice. However, it's crucial to avoid cutting corners and ensure all aspects of the patient's story are clarified to prevent missing important details. While many in-person communication and consultation skills are applicable to phone consultations, the unique nature of these interactions requires specific considerations to optimize patient care.