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In this mini writing workshop, Louis discusses how to effectively write business letters, particularly focusing on delivering bad news, such as rejection letters. He emphasizes the importance of being polite, courteous, and professional in these communications. Using the example of a rejection letter for a job applicant, he suggests that even if the candidate's background is impressive, they may not be the right fit for the company. Louis offers tips to make the process of writing such letters smoother and less unpleasant, highlighting the need for a professional approach that conveys the message sensitively.