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A Master Service Agreement (MSA) is a contract between two parties that outlines their obligations, expectations, and services involved. The MSA aims to expedite the contract process and simplify future agreements. It may also be referred to as a Service Level Agreement (SLA). Key components include: confidentiality agreements to protect company secrets, delivery requirements specifying who delivers what and when, dispute resolution procedures for conflicts, geographic locations where work occurs, and intellectual property rights detailing ownership and usage of patents. Overall, an MSA establishes a framework for a collaborative relationship between the parties.
