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Ashley, a senior clinical advisor at Care Patron, explains patient satisfaction surveys, which are tools used by healthcare professionals to assess the quality of patient care. These surveys prompt patients to evaluate various aspects of their healthcare experience, such as the quality of care received, the communication and professionalism of healthcare providers, and the overall quality of facilities. The results help identify weaknesses, guiding improvements in care and treatment outcomes. Clinicians can address issues like long wait times and inadequate communication or facilities. The surveys are adaptable and can be utilized by physicians, nurses, and other healthcare providers. To start, relevant patient information must be collected, followed by rating different dimensions on a scale.
