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Obtaining an accurate read on customer satisfaction can be challenging, often yielding polarized feedback. For instance, Yelp and Google reviews frequently demonstrate extreme opinions, with some praising a restaurant's food while others express strong dissatisfaction. This phenomenon occurs because people are inclined to leave reviews only when they feel strongly—either very pleased or very upset. Consequently, this feedback tends to overlook the majority of customers who have neutral experiences. To gain a comprehensive understanding of customer satisfaction, it is essential to find methods to solicit feedback from those who may not share their thoughts spontaneously, as they are critical to improving overall service.