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A Master Service Agreement (MSA) is a contract between two parties that outlines their responsibilities and expectations, aiming to streamline the contract process. It also simplifies future agreements. Known alternatively as a Service Level Agreement (SLA), an MSA covers several key areas: 1. **Confidentiality** - Parties agree to keep company secrets private.2. **Delivery Requirements** - It specifies who delivers which services and when.3. **Dispute Resolution** - The MSA details how to resolve conflicts.4. **Geographic Locations** - It defines where the work will take place.5. **Intellectual Property Rights** - The agreement addresses ownership and usage of patents and other intellectual properties. Overall, an MSA sets clear terms to foster smoother collaboration between parties.
