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you hi this is Vic from the avaya serviceability engineering team in this video we will look at how to add a coverage path for an extension in Communication Manager Kolka breath defines what happens to an incoming call to an extension an extension can have up to six alternate answering points that can include an extension itself a han group a coverage answer group a remote number a vdn or an attendant the call coverage criteria can be based on whether the user is busy the number of rings redirection of all the calls external and internal calls get different treatment now letamp;#39;s look at a demo of how to design a coverage path in communication manager to begin with we are logged in into the sad prompt of the communication manager we give the command ahead coverage path next as you can see the system assigns the next available coverage math in our case it is one we would not define the various parameters for this coverage path hunt after coverage if this is said to yes the call wil
