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82% of U.S. consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer delight. Poor customer satisfaction can harm your business by losing customers, dropping sales, and lowering employee morale. Collecting feedback at every touchpoint in the customer journey is key. Customer satisfaction surveys, like Proprofs Survey Maker, help gather actionable feedback quickly and easily. Proprofs allows for customizable surveys, various settings, and detailed reports, making it a versatile tool for any business.