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82% of US consumers stop doing business due to poor customer service, showing the importance of customer delight. Poor customer satisfaction can harm your business by losing customers, dropping sales, and lowering employee morale. To ensure customer satisfaction, collect feedback at every touchpoint with customer satisfaction surveys. Proprofs Survey Maker allows you to create online surveys, customize settings, and get reports quickly and easily. It is a versatile tool that lets you ask any question in any way you want.