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Michael from Success for Others discusses the importance of maintenance agreements for in-home service businesses, emphasizing that cash flow is essential for operations and employee support. He highlights that maintenance agreements significantly enhance a company's cash position and are more impactful than any other service offered. Despite this, many service companies do not prioritize or believe in the value of maintenance agreements. Common excuses for this include viewing them as loss leaders, claiming there's no profit to be made, and citing time constraints during peak seasons in the fall and spring. Michael urges businesses to reconsider their stance on maintenance agreements for better financial health.