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[Music] hi Jason Tuschman back here with episode 13 of spot-on patient acquisition best practices today were here to talk about real time patient surveys a tool in todays environment that is an absolute mandate from my perspective and one of the most you underutilized opportunities to increase value in your practice so as always whats our key performance indicator well if youre sending out online surveys you should easily be able to get a 12 to 15 percent response rate weve been running surveys for our clients for years 12 to 15 percent for five plus years across those surveys so thats good thing that means every hundred customers you send something to youre gonna have 12 to 15 give you good detailed feedback on how to improve your practice now whats the process first use marketing automation use software to help leverage sending these surveys out okay you want to do it through email all right and you want it to be immediate when somebody leaves a consult in your practice they