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In the U.S., 82% of consumers stop doing business with a brand due to poor customer service, emphasizing the importance of customer satisfaction at all touch points. Low customer satisfaction negatively affects business health, leading to customer loss, decreased sales, and lowered employee morale. To ensure customer satisfaction, it's crucial to gather feedback throughout the customer journey, which can be achieved through customer satisfaction surveys. ProProfs Survey Maker is presented as a versatile tool for creating online surveys, allowing customization and generating reports to collect actionable feedback effectively and efficiently.