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This blog post targets anyone interacting with users, customers, and coworkers, emphasizing a checklist before responding to support tickets or service requests. It highlights that IT professionals are here to support end users, enabling them to work efficiently and creatively. Key points include fully understanding the reported issue and ensuring no details are overlooked, whether technical or human. It also advises checking personal appearance before site or video visits to maintain professionalism, ensuring clothing is appropriate and free of any distracting elements.
